FAQs - Frequently Asked Questions

Where can I see some pictures of your badges?
Great question! You can find pictures and even a video HERE

What are these badges? Why people love them so much?
These badges are pretty much an extension of the driver's personality. They represent what the person likes, does for a living, loves doing or feels identified with. People love to collect them and they are not afraid to put more than one on either side of their rig! What do you love? Have you found the badge that represents your personality or passion the best? If not, let us know and we will design it for you at no extra cost. Contact us HERE with your idea!

How many badges do you get when you buy just one for $18 or $20 if it is a Badge Oh Honor? What is the special price when you buy 2 or more?
Our Badges come in singles, not sets. If you add just one to your cart, you will get one single badge. Depending on your personal taste you would want to put one on each side or maybe just one on the driver side. We have customers that want 2 and customers that just want 1. We also have customers that have multiple badges! The creativity is unlimited and there are no specific rules on how many badges you should put on your rig!

We have an automatic discount during checkout when you buy 2 or more badges. The price will drop down to $15 each, or $17 each if it's a Badge Of Honor. The good thing about this discount is that they don't even have to be 2 or more badges of the same design to qualify for it!!!

Can you custom make a badge for me? Even if it's only 1 or 2?
Yes! Unlike other companies that require you to purchase about 100 badges of the same design, we can custom make yours with no minimum order required and at no extra charge!

Simply send us an email using the contact form on our website HERE and let us know what you have in mind, once we get your email we will reply with a proof or if we have any questions we will ask you a couple of things such as what image would you like to use for your custom made badge.

Make sure you check your junk mail folder if you haven’t heard from us within one day. We usually reply to you within hours. We are quick!

As a side note, keep in mind that the simpler the design the better it will be to appreciate it when the final product is made. If your design is too small or too intricate it will not look as good. The bigger the image the better.

I want a custom badge but I don't have a design? Can you help me?
Absolutely, at no extra charge! We can take care of it for you.

I own a shop, do you offer wholesale pricing? Or do you offer discounts if have a group/club and want to place a bulk order?
Yes, we do. Depending on the size of your order we can work something out. The bigger the order the better deal we can offer you. Please send us your inquiry HERE.

Are they the same size as the Trail badges?
Yes. Our badges are pretty much the same size and thickness as the Trail badges. As you can see here, they fit perfectly where the original badge goes if you decide to place it there:

What are your badges made of?
Our badges are made out of an outdoor & UV rated high quality polymer material (super resistant automotive plastic) with a beautiful engraved top layer.

This means they are meant to be outside and resist the elements (rain, snow, sun, etc.) without potentially rusting like some all-metal made badges could.

Also, since they are not made of metal they do not reflect the sun or any other source of light, allowing the badge to show the design at all times (see image below)

Loot-VS-Metal.jpg

In case you are still not sure and you are still wondering:
Are Loot Designs badges made of metal?

The short answer is no and neither is the one that comes with your Jeep or pretty much any other vehicle, unless it is one of those classic/collectible cars that used metal badges back in the day.

All those emblems that you see on pretty much any vehicle are made of plastic (Mustang Logo, 5.0, Turbo, Jeep logo on the grille of your Jeep, etc). The fact that some of them have a chrome finish doesn't mean they are metal. Do not get confused because some seller on the internet says "our badges are real metal like the original one", that is not true! Jeep badges are not 100% metal, as a matter of fact, the Jeep Badge of Honor is made of plastic!!!

Currently, there are about 30,000 parts in a vehicle, out of which 1/3 are made of plastic. In total, about 39 different types of basic plastics and polymers are used to make an automobile. More than 70% of the plastic used in automobiles comes from four polymers: polypropylene, polyurethane, polyamides and PVC.

Plastic has become one of the key materials required for the structure, performance, and safety of automobiles in recent years, with growth in plastic consumption being driven by light weighting trends for fuel efficiency and consequently lower greenhouse gas emissions.

The high absorption properties of plastics also allow the vehicle to meet stricter safety standards, while the use of engineering plastics allows for minimization of the mass of parts used in vehicles as they offer more design freedom compared to metals.

Rest assured, our badges are awesome. Our customer satisfaction rate is about 99.99%. Check out the pictures and video that our customers have sent us HERE

I have seen some other company that offers all metal badges but they only have about 15 different designs and Loot Designs has about 700+, how is this possible?

Great question. The reason why these companies only have about 10 designs is because they don’t make their badges in-house. They use 3rd party companies (vendor, sometimes form China) that make the badges for them and the reason why they only have such limited amount of designs is because they have to order about 100 or more badges of each design in order for those vendors to be able to make them because it is a long process they have to create a mold and so many other things that they won’t make just one.

We can make 1 at no extra charge pretty much any design you want. We have over 20 years of experience as graphic designers and we are GREAT at it! We will show you a proof to make 100% sure you are satisfied with the way it looks and once you approve it, we will make it and send it your way the same or next business day. That is why we can offer SO MANY badges and that is what differentiates us from the rest!

Are the badges vehicle specific?
No they are not, we can custom make any badge you want. 4x4, 4x2, sports car, truck, sedan, motorcycle, toy, anything you have in mind! It doesn't have to be the same style or design that you see on our website. If you have something in mind we will turn it into a badge! Please send us a message with your idea HERE.

How can I attach the badges to my vehicle?
Our badges come with 3M tape on the back. Simply peel off the backing paper and attach them anywhere on your vehicle as long as it is a clean flat surface, especially for our 2-layers/3D badges to avoid any potential separation of the top layer.

The area you choose for the badges has to be cleaned with soapy water and then with rubbing alcohol. If the area is dusty, greasy or it has residue of wax or any other cleaning products then the adhesion might be compromised.

TIP: After removing the backing paper, gently place the badge on your vehicle and make sure it is aligned and straight. Once you are satisfied with the way it looks tap it and rub it with your hand to finally secure it. The reason why we ask you to gently place it on the surface is in case you need to adjust it, it will be easier to move around until you find the sweet spot!

How can I remove the badges from my vehicle?
Spray the back of badge with a product to weaken the tape such as WD40, let it sit for a few minutes so it can penetrate between the back of the badge and your vehicle and with the help of a heat gun (or hair dryer) try to pry the badge by tapping it with a plastic tool on the sides or using dental floss. If you are not sure you can do this, get professional help to avoid scratching or damaging your vehicle. We are not responsible for any damages you or others could cause to your vehicle for trying to do this.

PRO TIP: If you are thinking about removing the badges at some point, we recommend that you use an x-acto knife and slice the backing paper into 2 pieces before attaching the badge to your vehicle.

Loot Designs - Partial Application of Badge

The top piece, which should be about 75% or 2/3 of the tape, will allow you to properly attach the badge. The bottom piece, which should be about 25% of the tape, will keep the backing paper and it won't adhere to the vehicle. By doing this, it will be much easier to remove the badge from the bottom section using dental floss.

Can I move the badges around if I want to?
Our badges use 3M tape and once they are attached to the vehicle they are not meant to be moved around. If you follow the instructions on how to remove the badges then you won't be able to re-use it unless you clean the back of the badge thoroughly and replace the tape. If you want to make your badges "replaceable" you could go to a craft store and buy a magnetic sheet and attach it to the back of the badge and turn it into a "magnet". But, be careful, the badge may fall off while driving or during a car wash.

Can I go thru car washes without my badges falling off?
Absolutely! Yes you can, as long as you cleaned the area prior to attaching the badges you are good to go!

Do you ship internationally?
Yes, we do, we have sent badges all over the world. Depending on the size of your order we could upgrade your shipping method for free to a quicker one (UPS) but normally they are shipped out using the USPS and can take somewhere between 2-6 weeks to arrive to you. They all include tracking number.

Our international packages are insured but we cannot claim the insurance until they are considered lost, which is 40 days for USPS and for UPS it will depend on when they consider it lost but it should be quicker than USPS. Once we file the claim you will have to fill out a claim form in order for the claim to be fully processed, if you do not file the form the claim will not be completed and we will not be able to send you a replacement free of charge.

Please keep in mind there might be Brokerage, Import, Duty and/or Tax fees associated with your purchase. These fees are set by your local government. For questions on how to pay those fees, if there are any, please contact your local authorities.

What is the difference between the shipping options? (USA only)

First Class: This is our base/flat rate shipping option. Your order goes USPS First Class with tracking number and should take somewhere between 3-5 business days to arrive depending on where you live.

Expedited (RUSH): Expedited shipping option is the same as First Class but it also includes a RUSH status which means, your order will go on top of the production line so it can get produced and out the door as soon as possible. Most of the times same or next business day.

Priority + RUSH: This is the fastest way to get your badges produced and shipped out. This option includes a RUSH status which means your order will go on top of the production line so it can get produced and out the door as soon as possible. Most of the times same or next business day. The shipping method we usually use for this one is UPS which is more reliable than the Post Office when it comes to getting packages delivered in the time frame they expect to be delivered, however, if USPS Priority expected delivery time is much faster than UPS; then we will use USPS. - Please keep in mind UPS does NOT deliver to P.O. Boxes.

NOTE: Sometimes the Post Office, and very rarely UPS, do not deliver the packages on time. This is something we have not control over and we cannot do much about it. Once your package has been dropped off, it is up to the mail carrier to deliver it on time. There are multiple reasons why your package could have been delayed and even though we really wish this wouldn't happen, sometimes it does happen but it has nothing to do with us. We work hard to get your badges out the door as soon as possible but unfortunately we depend on the mail carrier to finish the task.

What should I do if my package hasn't arrived after a while?
This is a good question. We put a tremendous effort to get your badges produced and out the door as quickly as possible, most of the times they are out-the-door same or next business day. On perfect circumstances after we drop off your badges at the post office it shouldn't take more than 2-5 business days to arrive, however, there are some cases where the packages seem to take longer, and in a few cases MUCH LONGER.

The short answer to this question would be: Please contact your local post office immediately.

There are a few reasons why your package may be delayed. According to our experience these could be:

1) Post office didn't scan the package and it is moving within their network and it seems like we never dropped it off. In most cases your package shows up at your local post office within a week or two without a single update in the tracking number and it only updates when it is out for delivery.

2) Package may get stuck somewhere in between us (Texas) and you (Anywhere in the USA or the World). In most cases the package sits there for a while then it starts moving again. Usually when this happens they update the tracking number to something like "you package will arrive later than expected".

3) Your package was sent to another state due to a sorting error. This is a rare mistake by the post office sorting department but it has happened. They catch this error 99.99% of the time and re-direct it to you. This slows down the process but usually ends after a while in your mailbox

4) Package stops moving somewhere during transit and sits there for a month! - This is a VERY rare case but it has happened as well. Most of the times it starts moving again and in very, very, VERY rare occasion it just never moves again to the point that we consider it lost. IF this ever happens, do not worry, we will take care of you but we have to wait at least 20 days in order to open a case with USPS and try to locate your package.

5) Package was out for delivery and then it never updated again or says something like "we couldn't access your location". This has happened a couple times before and this could either be because the mailman did not scan the package and marked it as "delivered" and it is sitting inside your mailbox or because the mailman for some reason didn't have enough time to deliver it and will try again the next business day OR because he/she didn't have access to your mailbox or your mailbox was full and the mailman decided to either try again the next business day or leave it in front of your door.

Please check everywhere to see if  you can find it. If not, please wait to see if they deliver it the next day but it is a good idea to contact them ASAP and ask them why they didn't deliver it that day.

6) Your address is incorrect. This is a rare case but it has happened a couple times where our customers enter their own address incorrectly and the package either gets delivered to a different location or it gets sent back to us. PLEASE when placing an order check and double check that your address is correct.

If your package gets delivered to the wrong address we cannot do anything about that. If it gets sent back to us we will re-send it to you, and depending on the size of your order we will send it again for free or charge you a new shipping fee.

You could try and contact your local post office to see if they can recover it or re-direct it back to you but we don't even think that is a possibility.

NOTE: Please keep in mind, whichever is your case and if it is listed above or not we cannot control what the post office does after we drop-off your package. We do our best to get your badges out-the-door as fast as possible and these type of scenarios are out of our hands.

Please contact your local post office and provide them with your tracking number to see if they can offer you additional information other than the one showing on their website when you enter the tracking number.

We cannot locate your package or tell you when it will arrive if it has been delayed, but, what we can tell you is... worst case scenario do not panic, we will take care of you but we have to investigate first and wait a little bit to make sure your package has been lost then we will proceed to replacing it and providing you with a new tracking number.

If you entered a wrong address during checkout then there is really not much we can do for you other than maybe offer you a small discount on a new order.

How do you ship the badges in the USA?
They are shipped using USPS First Class service with Tracking #, usually it takes somewhere between 2-5 business days depending on your location. If your order is big enough, we will upgrade it to Priority Mail 2 Day.

Are these badges made in the USA?
Yes! Our badges are designed and made IN-HOUSE in the USA. We are located in Texas.

Where can I see pictures of the badges? All the pictures I see on the website are computer images
Due to the high number of badges we have and since we are constantly adding new designs pretty much daily, is it easier for us to upload computer generated images of the badges to keep a consistent and clean look throughout the website, but you can check out pictures (and video) our customers have sent us by clicking HERE

Can you add color to the badges?
It all depends on the design. Some designs are compatible and some are not. The key to this is "the simpler the design the better".

What we do to add color to the badges is changing the background color. To see an example please check out our DUCK RATED badges and it will show you some of the colors we carry and also a great cutout/see thru option where the color of the vehicle would be used as the background color of the badge to have a perfect color match!

If you don't want the original Silver/Black combination and you want to know if we can make yours with background color, please send us a message with your question HERE and we will let you know.

It has rained so much, or I went off-roading and my badges look a little dull, what can I do to make them come back to life?
Great question, you can use any of the popular brand plastic/vehicle restorer products and they will shine again like day one.

What is your return policy?
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return. Please email us at info@lootdesigns.com with your questions or concerns prior to sending back any item(s) or your return won't be accepted.

If you qualify for a Refund please send back the item(s) to us and provide a tracking #. Customer handles and pays the shipping costs to send the item(s) back to us. You will get a refund for your original purchase amount minus the original shipping cost and a 20% re-stocking fee after we receive and inspect your return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lootdesigns.com. If your return is accepted, we’ll send you the address to return your package. Items sent back to us without first requesting a return will not be accepted. Customer takes care of the returning process, this means you will have to pay to return the item and provide a tracking number to us, this cost will not be included in your final refund.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items. For example, custom made Badges that were not originally on our website and you asked us to design/make for you). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded the cost of the item (minus the original shipping costs and a 20% re-stocking fee) on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any other questions please contact us using our contact form HERE

This FAQs section was updated last time on 3/29/2022.