Shipping policy

What is the difference between the shipping options? (USA only)

Ground Advantage: This is our base/flat rate shipping option. Your order goes USPS First Class with tracking number and should take somewhere between 3-5 business days to arrive depending on where you live.

Expedited (RUSH): Expedited shipping option is the same as Ground Advantage but it also includes a RUSH status which means, your order will go on top of the production line so it can get produced and out the door as soon as possible. Most of the times same or next business day.

Priority  (USPS): This is the fastest way to get your badges produced and shipped out. This option includes a RUSH status which means your order will go on top of the production line so it can get produced and out the door as soon as possible. Most of the times same or next business day. 

UPS (Ground or 2 day): This is the fastest, or perhaps the most reliable way to get your badges produced and shipped out. This option includes a RUSH status which means your order will go on top of the production line so it can get produced and out the door as soon as possible. Keep in mind that UPS does not deliver to PO Boxes.

NOTE : Sometimes the Post Office, and very rarely UPS, do not deliver the packages on time. This is something we do not have control over and we cannot do much about it. Once your package has been dropped off, it is up to the mail carrier to deliver it on time. There are multiple reasons why your package could have been delayed and even though we really wish this wouldn't happen, sometimes it does happen but it has nothing to do with us. We work hard to get your badges out the door as soon as possible but unfortunately we depend on the mail carrier to finish the task.

What should I do if my package hasn't arrived after a while?
This is a good question. We put a tremendous effort to get your badges produced and out the door as quickly as possible, most of the times they are out-the-door same or next business day. On perfect circumstances after we drop off your badges at the post office it shouldn't take more than 2-5 business days to arrive, however, there are some cases where the packages seem to take longer, and in a few cases MUCH LONGER (a few extra days or even weeks).

The short answer to this question would be: Please contact your local post office immediately.

There are a few reasons why your package may be delayed. According to our experience these could be:

1) Post office didn't scan the package and it is moving within their network and it seems like we never dropped it off. In most cases your package shows up at your local post office within a week or two without a single update in the tracking number and it only updates when it is out for delivery.

2) Package may get stuck somewhere in between us (Colorado) and you (Anywhere in the USA or the World). In most cases the package sits there for a while then it starts moving again. Usually when this happens they update the tracking number to something like "you package will arrive later than expected".

3) Your package was sent to another state due to a sorting error. This is a rare mistake by the post office sorting department but it has happened. They catch this error 99.99% of the time and re-direct it to you. This slows down the process but usually ends after a while in your mailbox

4) Package stops moving somewhere during transit and sits there for a month! - This is a VERY rare case but it has happened as well. Most of the times it starts moving again and in very, very, VERY rare occasion it just never moves again to the point that we consider it lost. IF this ever happens, do not worry, we will take care of you but we have to wait at least 20 business days in order to open a case with USPS and try to locate your package.

5) If your order is marked as delivered and you didn't receive it, this could be due to many reasons such as: a neighbor might have it, the mailman marked it as delivered by mistake and will deliver it the next business day, somebody in your household got the package and didn't tell you, it is hidden somewhere near your front door, it got stolen, it's in between a stack of junk mail, you provided the wrong address or wrong house/apartment number/zip code, etc.

Please note that if you already checked all the possible reasons mentioned above and still don't have your package, we could send you a replacement order at our own discretion as a one-time courtesy. This will be a one-time exception, per customer and not per order, no exceptions; and once again, this will be at our own discretion which doesn't necessarily mean that we will send you a replacement as soon as you contact us.

Our regular protocol would be to file a claim and then it is up to the courier to make their own investigation and determine if they will approve the claim or not.

Also you will be requested to fill out and sign a form stating that you didn't receive the package so we can file a claim with the courier and follow their requirements because mail fraud is a federal crime and we take it seriously and we don't want to file missing/lost mail claims if it is not strictly necessary. Thank you for understanding.